The Manager of Global Operations Excellence is responsible for executing and leading improvement initiatives across quality, process, productivity, and automation. This role operates as a hands‑on change agent, working closely with operations, IT, and functional teams to diagnose issues, design solutions, and deliver measurable improvements.

The Manager plays a critical role in translating strategy into execution and ensuring improvements are embedded into day‑to‑day operations.

Key Responsibilities

1. Quality & Process Improvement

• Lead process mapping, gap analysis, and root‑cause analysis for operational issues.
• Support the development, documentation, and rollout of SOPs and standard processes.
• Monitor quality KPIs and support corrective and preventive actions.
• Ensure process changes are adopted and sustained in operations.

2. Productivity & Automation Execution

• Identify productivity improvement opportunities within operational workflows.
• Lead automation initiatives such as RPA, workflow digitization, and system enhancements.
• Partner with IT and operations teams to define requirements, test solutions, and support deployment.
• Track and report productivity and quality gains from improvement initiatives.

3. Continuous Improvement Projects

• Manage end‑to‑end improvement projects from problem definition through implementation.
• Apply structured improvement methodologies to deliver tangible business results.
• Facilitate workshops, problem‑solving sessions, and cross‑functional alignment.
• Support pilots and scale successful solutions across regions or business units.

4. Performance Reporting & Governance

• Develop and maintain performance dashboards and improvement tracking.
• Prepare clear, data‑driven updates for leadership on progress, risks, and outcomes.
• Support governance routines and operational review cycles.

Qualifications & Experience

• Bachelor’s degree required.
• 5–8 years of experience in logistics, supply chain, operations, or process improvement roles.
• Hands‑on experience with process improvement and automation initiatives.
• Strong analytical, problem‑solving, and project management skills.
• Comfortable working cross‑functionally and influencing without direct authority.
• High attention to detail with a strong execution mindset.
• Experience in global or multi‑country environments preferred.
   

How to apply

Please send your CV to [ta.cn@moovlogistics.com]. We look forward to hearing from you.